Automation and AI are increasingly integral to business operations. As a result, online interactions are skyrocketing – and so are cyber threats. So, it’s no surprise that 94% of organizations report that their customers would flat-out refuse to buy from them if they had data security concerns. Recognizing this critical need, BrainBox AI is continuously updating and enhancing its data security measures to ensure the protection and integrity of customer data.
What is data security?
Data security is the process of ensuring the confidentiality, integrity and availability of digital information. It involves using tools and strategies like encryption, credential management, and secure networks, and covers everything from securing physical hardware, like servers and devices, to using software tools like encryption, firewalls, and antivirus programs. It also includes creating policies that control who can access information and ensures sensitive data is stored safely.
At BrainBox AI, we’re continuously reviewing and enhancing our policies to align with industry standards and regulations like the National Institute of Standards and Technology (NIST) cybersecurity framework. We also consistently maintain our SOC 2 Type II certification to maintain privacy, confidentiality, and operational integrity.
"BrainBox AI has always taken data security seriously. Even in our earliest design phases, we incorporated strong technical controls to mitigate the risk of cyber threats." - Jean-Simon Venne, BrainBox AI CTO
We also ensure our solution is secure as it interacts with building management and HVAC systems, securing every stage of data transmission. From the BACnet protocols that communicate with an HVAC system’s master controller to the transmission of key data like temperature, humidity, air quality, and fan speeds—each touchpoint is encrypted to safeguard our customers’ information.
BrainBox AI’s advanced security measures
Our updated security measures offer an even higher level of protection and peace of mind:
- Advanced data encryption: We employ industry-leading encryption protocols to protect all data at rest, in motion, and across endpoints. To enhance security, we use IPSec VPNs to establish secure, encrypted site-to-site tunnels, ensuring no unauthorized access.
- Secure connectivity options: To meet the varying needs of different buildings, we provide multiple secure connectivity options, including a dedicated 4G modem. This allows us to create a secure connection independent of your building's network, shielding the system from external threats.
- Robust access control: We use role-based access control (RBAC) and multi-factor authentication (MFA) to ensure only authorized personnel can access sensitive data. Additionally, we secure administrative credentials with a privileged password management tool, immediately revoking access when employees leave our organization.
- SOC 2 Type II certification & beyond: In addition to maintaining our SOC 2 Type II certification, we're preparing for compliance with the SOC2+ framework, demonstrating our ongoing commitment to upholding the highest data security standards and best practices.
- Physical and environmental security: Our hardware is tamper-resistant, with plans to introduce alerting and self-destruct mechanisms to prevent unauthorized access. Additionally, our office is equipped with advanced physical security, such as mobile app-based access control and continuous monitoring.
- Continuous monitoring and threat detection: Our systems are monitored 24/7 for cyber threats, and our enterprise vulnerability management system ensures that all security patches are up to date, reducing the risk of exploitation.
- Employee security awareness: We recognize that data security is also about human behavior. That’s why we conduct comprehensive security awareness training for all our employees, with annual refreshers and monthly phishing tests to keep everyone vigilant.
Responsible AI: Creating a secure data environment
In addition to our advanced security measures, BrainBox AI emphasizes responsible AI practices. For example, ARIA (our AI building engineer) operates in a secure data environment, where customer data is never used to train other models. This ensures individualized data control, meaning the data we collect from your building is only used to optimize the performance of your system. This approach guarantees that ARIA delivers precise, reliable outputs tailored to a building's specific needs while keeping its data secure.
Our AI platform also integrates hallucination prevention through continuous contextual grounding checks. This ensures that ARIA provides accurate and reliable responses, consistently based on relevant data, minimizing the risk of errors and ensuring that the insights customers receive are trustworthy.
Our responsible AI practices are reinforced by state-of-the-art guardrails that ensure unbiased and appropriate AI outputs. These guardrails prevent unethical or biased decision-making, further safeguarding customer data integrity and ensuring that BrainBox AI’s solutions align with the highest ethical standards. Our commitment to these practices is a key reason why our customers trust us to enhance their building's efficiency and protect their data.
Bulletproof your building data with BrainBox AI
It’s easy to see why our customers’ IT teams are happy to work with us. Offering a suite of advanced security measures—from encryption to role-based access controls— we go beyond basic data protection, keeping customer data safe at every step and delivering cutting-edge innovation without compromising security. After all, they deserve nothing less.
Ready to secure your building’s data?
